Monday to Friday: 8:00 am – 6:00 pm
Sunday: 8:00 am – 1:00 pm
Closed on public holidays.

Consultations are by appointment; however, the doctors consulting in our rooms do their best to accommodate walk-in patients. Urgent medical matters are always dealt with promptly.

Online bookings are ideal for:
– Requesting repeat prescriptions
– Blood pressure checks
– Follow-up appointments
– Organising referrals
– Pathology or radiology tests
– Coughs and colds
– Cervical screening tests
– Other minor illnesses
– Sickness certificates

Please phone Reception on 07 35 233 555 to book an appointment for:
– Complex or multiple issues
– Skin excisions or surgical procedures
– Centrelink or insurance documents
– WorkCover or other medicals
– Postnatal checks
– Counselling
– When more than one family member needs to be seen
– Appointments that also require the nurse, e.g. dressings, vaccinations, child health checks, ECGs, spirometry, or ear syringing

Please let the reception staff know when you arrive so they can notify the doctor.

We provide same-day claiming for patients with a valid Medicare card. Please ensure your bank details are registered with Medicare.

Walk-ins will be allocated the first available consultation, which may require some waiting. Emergencies will be attended to immediately.

If you or your child has a rash or has been in contact with a known disease (e.g. chickenpox, school sores, measles), please call reception from outside the practice.

Any patients who are unwell with respiratory symptoms (adults or children), please advise reception upon arrival, and you will be directed to the isolation room. You may be asked to wear a mask inside the surgery and during your consultation. 

Our infection control measures are in place to help prevent the spread of viruses and illnesses, especially to patients who are already unwell, have low immunity, or are not immunised.

These steps also help us provide a safe and healthy workplace for our team by reducing the risk of them becoming unwell.

Thank you for your understanding  

If You’re Feeling Unwell on Arrival

If you are experiencing any of the following symptoms, please speak to a receptionist immediately:
– Chest pain
– Difficulty breathing
– Dizziness
– Excessive bleeding
– Nausea or vomiting

If you begin to feel unwell after being seated, please let a receptionist, nurse, or doctor know right away.

Our practice is committed to preventive care. From time to time, you may receive a reminder notice about health services that are relevant to your ongoing care.

Our practice has a code of conduct that outlines the expected standard of behaviour for all patients. By attending our clinic, you agree to uphold these standards. We have zero tolerance for swearing, bullying, or any form of abuse toward our staff.

Your medical record is a confidential document. Our practice is committed to maintaining the security of your personal health information at all times. This information is only accessible to authorised members of our team and your healthcare provider.

We follow Australian Federal Privacy Laws and Standards for the private health sector.

A single A4 health summary sheet is available free of charge. Additional information requests may incur a fee.

We welcome people with special needs and disabilities. Please let our team know if you require any assistance. We’re always happy to help.

We use an interpreter service when necessary. This helps the providers who work in our rooms ensure they fully understand the nature of patients’ problems and that patients understand the outcome of their consultation.

Further information about the Translating and Interpreting Service (TIS) can be found here: https://www.tisnational.gov.au/.

Our practice is participating in the ‘Close the Gap’ government initiative. If you identify as being of Aboriginal or Torres Strait Islander origin, please inform reception, our nurses, or your doctor. We acknowledge the Traditional Custodians of the Gold Coast and surrounding areas.

Complaints can be made in person, by email, or by calling the Front Office Manager.

We recognise that patients have certain rights, and we are committed to supporting them. If you are unhappy with any aspect of our service or feel your rights have not been upheld, we welcome your feedback.

Patient feedback is valuable to us. It helps us continue providing excellent care and make improvements where needed. Feedback forms are available at the reception desk or on our website.

If you wish to take your complaint further, you can contact:
Office of the Health Ombudsman
📧 info@oho.qld.gov.au
📞 Phone: 133 646