GP North Lakes Patient Info
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Monday to Friday 8.00 am to 6.00 pm, Sunday 8.00 am to 1.00 pm. Public holidays closed.
Consultation is by appointment, however the Doctors consulting in our rooms do their best to accommodate walk-in patients. Urgent medical matters will always be dealt with promptly.
Online bookings are great for:
– Requesting repeat prescriptions
– Blood pressure checks
– Follow-up appointments
– Organising referrals
– Organising pathology or radiology tests
– Coughs & colds
– Cervical screening test
– Other minor illnesses
– Sickness certificates
Please phone Reception on 07 35 233 555 to make an appointment for:
– Complex or multiple issues
– Skin excisions or surgical procedures
– Centrelink/insurance documents
– Workcover or other medicals
– Postnatal checks
– Counselling
– More than one family member to be seen
– Appointments that also need the nurse, e.g. dressings, vaccinations, child health checks, ECG’s, spirometry, ear syringing.
Please let receptionist staff know when you arrive so that they can notify the doctor
We offer immediate claiming on the same day as your appointment for valid medicare card holders. Please make sure your bank details are registered with Medicare.
Walk-ins will be allocated the first available consultation, which may require some waiting. emergencies will be attended to immediately.
If you or child has a rash or has been in contact with a known disease (chicken fox, school sores, measles etc) please ring reception from outside the practice.
Any patients who are unwell with respiratory symptoms (adults or children), please advise the reception upon your arrival and you will be directed to the isolation room.you have arrived for an appointment.
You may be asked to wear a mask inside the surgery and during your consultation.
These measures help to limit the chance of spreading viruses or diseases to other patients attending our practices who are sick, have low immunity or unimmunised.
As well as protecting other patients we also have a duty to provide our team with a safe workplace and this helps to reduce the chances of our team getting sick.
We thank you for your understanding.Unwell on arrival
If you are experiencing chest pain, difficulty breathing, dizziness, excessive bleeding or nausea or vomiting please tell a receptionist.
If you start feeling this after sitting down please tell a Receptionist, nurse or any GP.
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care.
Our practice has a code which outlines the expected standard of behaviour for all patients. By attending our practice you are agreeing to uphold this standard.
– Zero tolerance for swearing, bullying or abuse toward staff
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team in addition to your Provider.
We follow Australian Federal Privacy Laws and Standards for the private health sector. A single A4 health summary sheet will be available for free. Further information will incur a charge.
We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.
We use an interpreter service when necessary.
This helps the providers who work in our rooms ensure they fully understand the nature of patients’ problems, and to ensure patients understand the outcome of their consultation.
Further information about the Translating and Interpreter Service (TIS) can be found here: https://www.tisnational.gov.au/.
Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or your doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.
Complaints can be made in person, by emailing or ringing the front office manager.
We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or if you feel your rights are not supported, we would appreciate your comments. Patient feedback is very valuable to us as we can either continue great services or make improvements. Forms are available on the Reception desk or our website. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman. info@oho.qld.gov.au. Phone: 133 646
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